Projects · Harvey Nichols
An online experience to match the prestige of the store.
The iconic British luxury department store, replatformed onto a modern, flexible commerce foundation.
Scope
Replatform and rebuild
Background
Harvey Nichols set out to modernise its digital presence in line with rapidly evolving e-commerce demands.
The ambition was to deliver an online experience that matched the prestige and service of its physical stores, whilst providing the flexibility to scale with future retail innovations.
The challenge lay in moving away from a legacy commerce platform that had become increasingly difficult to scale and maintain, onto a modern, flexible foundation. This shift was essential to overcome performance bottlenecks, ship improvements faster, and unlock the ability to deliver a more seamless and immersive shopping journey for Harvey Nichols’ discerning customer base.
The product
A foundation built for the future of luxury retail.
REPLATFORM · STOREFRONT · INTEGRATION · PERFORMANCE
A storefront to match the prestige of the store
Product discovery, made more relevant
Engagement scope
01
Replatforming strategy
A managed move away from a legacy commerce platform that had become difficult to scale and maintain.
02
Storefront engineering
A fast, app-like storefront delivering a seamless, immersive shopping journey on every device.
03
Systems integration
The new storefront connected to the retail systems and services running behind the scenes.
04
Performance and resilience
Bottlenecks removed and response times improved, on a foundation built to scale with future retail innovation.
Outcome
A step change in digital performance.
The migration delivered a step change in digital performance, improving response times, enhancing the relevance of product discovery, and strengthening engagement across both desktop and mobile. The result was a faster, more resilient e-commerce foundation that created a digital experience worthy of the Harvey Nichols brand.
Faster response times across desktop and mobile
More relevant product discovery
A foundation built to scale with future retail innovation
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